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Here's how the returns process works.

Returns should be easy. We couldn’t agree more.

There are a few products we don't take back. Check our Returns Policy for more details.

  • Request your return

    Go to Order History in My Account, select the products you want to return and place a return request.

    Box up your products

    Wrap and seal your products in their original packaging and ensure that all tags are intact.

    Hand over your return

    Our courier partner may take 3-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.

    Receive your Credit Note

    We’ll check your returns, and credit your refund to your wallet as a Credit Note.

  • Fill out your return slip

    This will be emailed to you after your products are delivered.

    Visit your nearest store

    Wrap your products in their original packaging and bring them with your return slip and invoice to any Now & Zen store.

    Hand over your return

    An authorised staff member will take your package and hand you an acknowledgement receipt.

    Receive your Credit note

    We’ll check your returns, and credit your refund to your wallet as a Credit Note.

  • Speak to us at +91 80 41527313 to schedule a pick-up time and location. Make sure you fill out the return slip first.

    Box up your products

    Wrap and seal your products in their original packaging and ensure that all tags are intact.

    Hand over your return

    Our courier partner may take 3-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.

    Receive your credit note

    We’ll check your returns, and credit your refund to your wallet as a Credit Note.